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How can I rearrange my delivery?
If you were not home when we tried to deliver your package, you can schedule a new delivery time on the FedEx Delivery page, or alternatively contact us at [email protected] and we will gladly assist.
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Do you offer free returns?
Yes, we offer returns free of charge. All items need to be in the original packaging with no marks of use.
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Can I use the chair then return it if I don’t like it?
In accordance with our returns policy, chairs must be in their original packaging, free of marks or signs of use.
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When can I expect my chair to be delivered?
Our maximum delivery duration is 5 working days. We process and build your chair in house then once ready we use a next day delivery service.
If you require your chair immediately please get in touch and we will attempt to fast track your order.
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Does the seat and back foam loose its structure over time?
Our moulded foam will soften slightly over time, however it will not loose its structure or ergonomic benefits. The process of our moulded foam is the same as found in car seats.
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I have assembled my chair but it’s not going up or down.
Don’t panic, this is an easy fix.
Ensure the chair is on a level surface and sit on it, using as much weight as possible.
Then turn the right hand lever.
Move off the chair and push the right hand lever down again. (Be sure not to apply any pressure onto the seat)
This process should engage the gas unit and fix the issue. If you continue to have problems with your chair please contact [email protected]
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How do I set up and adjust my chair?
Use the following link to find our simple guide for assembly and set up.
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What is the difference between standard and hard floor wheel castors?
Our Standard castors are designed to be smooth, allowing a chair to move with ease over floor surfaces such as carpet.
Our Orbital castors are available with two versions of tread, for Soft floors such as carpet or for Hard floors such as such as wood, laminate, ceramic or vinyl flooring.
Our Hard floor castors are designed for hard flooring. They are still firm to touch but are materially different, ensuring the chair can move seamlessly without scratching or damaging the floor, but the tread of the castor provides more traction with the floor surface stopping the chair skating around giving you a more stable motion when your seated in the chair.
From our experience, there are many thermoplastic-materials used on castor wheels, which vary in density. However, when we look at the way a castor performs on and protects a hard floor it’s all about the elasticity of the soft tread.
Shoes and pets often bring dirt to the floor as well as very small stones. If a castor is too soft and not elastic enough, these small stones get stuck on the surface of the tread and will then damage the floor as the chair moves. If the castor tread is too hard it allows the chair to skate across the hard floor surface.
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Can the castors be changed?
Yes, it is possible to change the castors, just ensure there is a 65mm clearance for the gas cylinder.
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Do you ship outside of the UK?
Unfortunately we currently only ship to UK mainland. However we are looking to expand in the coming months.
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What warranty do you offer?
We offer a five year warranty on our chairs.
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Can I order hard floor castors?
Should you require additional castors for your chair please contact us at [email protected]